Return Policy

We at Krysia Renau want you to be completely satisfied with your purchase.

If for any reason you are not satisfied with your purchase, you may return your Krysia Renau purchase within 5 business days after you receive your product in same condition with all tags

attached as received and we will issue a refund minus the shipping charge.

 

Your return must include original receipt along with complete original packaging and must be in unworn condition.

Please contact us at info@krysiarenau.com to obtain a Return Authorization Number (a return cannot be processed without obtaining a Return Authorization Number first).

 

All e-mails to our Customer Service will be answered promptly within 24-hours.

When shipping your return or exchange, include your name, address, phone number and e mail address

along with your Return Authorization Number that was issued to you.

 

Please package your item securely by placing it into the small jewelry box that was included with the jewelry and shipped to you to prevent any damage to the item, also please use our original packing cushion to prevent any damage during the return.

Please note you will be responsible for any damage or loss in the event your return gets lost or damaged therefore, we highly recommend insuring it for full value.

Shipping and insurance are the responsibility of the individual.

 

 

 

Damages

In the event you receive a damaged shipment, please contact us immediately with the description of the damage and we will issue you a return shipping label. Please include all details of the order, including original shipping slip, and original packing the jewelry was sent to you in.

Special custom orders may not be canceled or returned.

Please note that all stones have their own individual inclusions which adds beauty and originality to each individual jewelry piece.

We ship the piece that is shown in our image of the item listing unless otherwise noted. 

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Repairs

We are happy to do Repairs when allowable depending on each case and the availability of missing, broken parts/stone(s) at reasonable cost and or replacement of part/stone. Please note that you are responsible for all shipping and insurance charges. 

Please contact us for repair shipping instructions at info@krysiarenau.com with best detail of the problem, including a photo showing the problem.