top of page

​​

Returns & Exchanges

​

​​​

At Krysia Renau, each piece of jewelry is crafted with care and attention to detail. We want you to feel confident in your purchase, and we stand behind the quality of our designs.

​

Easy Returns

  • To make the process simple, we provide a return shipping label for your convenience.

  • The cost of return shipping with insurance will be deducted from your refund or charged at the time of exchange.

  • This ensures a seamless experience without the need to arrange shipping yourself.

​​

Standard Returns & Exchanges

  • Exchanges are accepted within 14 days of delivery.

  • Items must be returned in original, unworn condition, with all packaging and certificates included.

  • For hygiene and quality assurance, worn, altered, or damaged items cannot be accepted.

​​

Fine Jewelry Policy

  • Fine jewelry purchases are eligible for a full refund or exchange within 7 days of delivery.

  • Items must be returned in unworn, pristine condition, with all original packaging and documentation.

  • Jewelry showing any signs of wear, resizing, or alteration will not be accepted.

​​

Holiday Purchases

  • Holiday purchases are eligible for exchange until January 10th.

  • Fine jewelry must still follow the 7‑day return/exchange policy above.

​​

Custom & Special Orders

  • Custom designs and special orders are final sale and not eligible for return, exchange, or cancellation.

​​

Damages

  • If your order arrives damaged, please notify us immediately with a description of the issue.

  • We will issue a return shipping label and ask that you include all original packaging, shipping slip, and materials provided with your jewelry.

​​

Gemstone Characteristics

  • All gemstones naturally contain individual inclusions. These unique characteristics are part of their beauty and authenticity, making each piece one‑of‑a‑kind.

  • Unless otherwise noted, we ship the exact piece shown in the product listing images.

​​

Repairs

  • We are pleased to offer repair services when possible, depending on the nature of the issue and the availability of replacement parts or stones.

  • Repairs are provided at a reasonable cost, and customers are responsible for all shipping and insurance charges.

  • To request a repair, please contact us at info@krysiarenau.com with a detailed description of the issue and a clear photo of the item.

​​

​

bottom of page