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For questions and inquires please contact us at

All emails will be answered promptly within 24-hours

Order Processing Time


Our standard processing time for STOCK Krysia Renau jewelry is 2-3 working days.

Custom piece orders will be marked with a lead time on the individual jewelry piece prior to your order or upon your custom inquiry.

Custom requests for longer/shorter chains are available and delivery will be noted upon your request.

We are happy to help with any urgent delivery requests, simply request any expedited delivery on your order, or shoot us an email.

Custom order designs are final sales and not eligible for refund or exchange.


Shipping Information

Any order of $100+ receives complimentary free ground shipping

All orders are shipped UPS Ground with signature required upon delivery to protect your purchase.

Continental U.S. Shipping

We ship UPS insured, and offer three shipping options within the continental United States:

          Standard/Ground (5-7-business day delivery)

          Second-Day Air $30.00  

          Overnight Next-Day Air (Please check with us for additional charge does not include Saturday delivery)

Return Policy

We at Krysia Renau want you to be completely satisfied with your purchase.

If for any reason you are not satisfied with your purchase, you may return your Krysia Renau purchase within 5 business days after you receive your product in same condition with all tags

attached as received and we will issue a refund minus the shipping charge.


Your return must include original receipt along with complete original packaging and must be in unworn condition.

Please contact us at to obtain a Return Authorization Number (a return cannot be processed without obtaining a Return Authorization Number first).

All e-mails to our Customer Service will be answered promptly within 24-hours.

When shipping your return or exchange, include your name, address, phone number and e mail address

along with your Return Authorization Number that was issued to you.


Please package your item securely by placing it into the small jewelry box that was included with the jewelry and shipped to you to prevent any damage to the item, also please use our original packing cushion to prevent any damage during the return.

Please note you will be responsible for any damage or loss in the event your return gets lost or damaged 

therefore, we highly recommend insuring it for full value.

Shipping and insurance are the responsibility of the individual.


In the event you receive a damaged shipment, please contact us immediately with the description of the damage and we will issue you a return shipping label. Please include all details of the order, including original shipping slip, and original packing the jewelry was sent to you in.

Special custom orders may not be canceled or returned.

Please note that all stones have their own individual inclusions which adds beauty and originality to each individual jewelry piece.

We ship the piece that is shown in our image of the item listing unless otherwise noted. 


We are happy to do Repairs when allowable depending on each case and the availability of missing, broken parts/stone(s) at reasonable cost and or replacement of part/stone. Please note that you are responsible for all shipping and insurance charges. 

Please contact us for repair shipping instructions at with best detail of the problem,

including a photo showing the problem. 


Our jewelry is hand crafted and delicate. Due to the nature of our materials, some jewelry pieces are fragile (pave diamond, bone, natural gemstones.) If dropped or hit against a hard surface, diamonds can be lost, or stones shattered. 

It is advisable to refrain from using perfume, oils directly on jewelry or skin where jewelry is to be worn.


Privacy and Security

Privacy Policy

Krysia Renau recognizes that you may have concerns about our collection of your personal information via our website, which is located at (the website) and how we may use that information. We have implemented this Privacy Policy to inform you about how we will collect, store, use your personal information and under what circumstances we may disclose your personal information.


Information We Collect

From time to time, we may collect the following information from you:

Name and Surname

Email Address

Date of Birth

Billing Address

Shipping Address

Phone Number

Purchase Information

Conversations with our customer support team


However, under no circumstances will we request or collect any information form you that may disclose your:

political, religious, or philosophical beliefs or affiliations.

healthy and sexuality

racial or ethnic origin; or

criminal convictions

We may also conduct surveys or market research and may seek other information from you on a periodic basis. These surveys will provide us with information that allows improvement in the types and quality of services offered to you, and the way those services are offered to you.


We ask that you be over 16 years of age to shop with us on our website, and we do not knowingly collect personal data from those under 16 years of age.


The Way We Use Information

We may use your personal information for purposes such as processing your order, or for marketing research and other marketing purposes and for providing you with the latest product and promotional information and other information that might be useful to you. We may share this information with Krysia Renau affiliates or other business partners to support your customer relationship with the company. We must release your credit card information to the card-issuing bank to confirm payment for products purchased on our website; release your email address information to third party service providers if required to deliver products that you ordered; and provide order information to third parties that help us provide customer service. We will not give or sell this information to any other company for its use in marketing or solicitation.


Your Choice On Data Collection

We may, from time to time, send you electronic mailings, text messages, and other direct communications, regarding our products and services. We will send you these mailings only if you indicated that you do not object to these offers. If you do not wish to receive further information from Krysia Renau you can send us an e-mail at and tell us that you do not want to receive future communications. You may ask to have the information on your account deleted or removed, however, because we keep track of past transactions, you cannot delete information associated with past transactions on our website. In addition, it may be impossible to completely delete your information without some residual information because of backups.


We will encourage our service partners to adopt and post privacy policies. However, the use of your personal information by our service partners is governed by the privacy policies of those service partners and is not subject to our control. The Krysia Renau website may contain links to other non-Krysia Renau websites. Krysia Renau is not responsible for the privacy practices, or the content of such websites and you should exercise your best judgment when sharing personal information on these websites.


Security of Your Personal Information

Security for all personally identifiable information is extremely important to us, so we have put in place reasonable physical, electronic, and managerial procedures to safeguard and secure your personal information.


To serve you most efficiently, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.


Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through our website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.


By using this website, you are agreeing to the terms of the Krysia Renau privacy policy. We reserve the right to modify our privacy policy as business needs require. We will post such changes on our website. Your continued use of this site after changes to our privacy have been posted will constitute your acceptance of such changes.



Your rights under the California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.


Krysia Renau promise we will not sell your personal information in any forms. This applies to both third parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.

To be eligible to opt-out, you must be browsing from Calif


Your online credit card transactions are secure with We have partnered with Norton Verisign and use Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe internet transmission of your personal information. Making a credit card purchase is just as safe on our website as it is by telephone.

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